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iPad Support available via Help Desk

Update: March 20, 2020

NBISD iPad Support - contact the help desk


Posted: March 23, 2020

Want to learn more about how to utilize the iPads to facilitate learning during the closure. Not sure how to set up parental controls? Visit this link for helpful videos produced by the NBISD Technology Dept. 

VIDEO LIBARY - https://tec21.org/tec21-university



Posted: March 19, 2020

To best expedite any potential help you may need with your child's iPad or any of their apps, we have created a parent Help Desk phone number and online ticket system for you. Please use either one of the avenues to request help for the management of the iPad or workflow of your child's assignments.

Please note: Due to our work from home guidelines, if you call and get voicemail PLEASE leave a message, we will get back with you quickly.

Hours: 8:00am - 4:30pm Monday-Friday

Parent Help Desk Phone Number - 830-643-5752

Parent Help Desk Online Ticket System - CLICK HERE 



Original Posted: March 17, 2020 at 4 p.m. | Updated at 6:30 p.m.

NBISD has arranged for elementary students to pick up their iPads curbside at their home campus during set times this week. In order to pick up a district-issued iPad, parents must go to their child’s home campus during one of the dates and times listed below.

Wednesday, March 18, 1:00-6:00 p.m.

Thursday, March 19, 1:00-6:00 p.m.

Friday, March 20, 7:30-11:30 a.m.

Families are asked to remain in their vehicle when picking up iPads. No one will be allowed to enter the building during iPad pickup time. Please be patient as technology and campus staff implement this curbside iPad deployment plan while they also try to be considerate of proximity and social distancing for everyone involved.

“As always, we are committed to assisting our students and providing learning opportunities during this time that the schools are closed,” said Matt Jones, NBISD executive director of technology. “This deployment of iPads will allow for learning to continue for all students pre-K through 12th grade from home via remote connection with their teacher.”

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